Last updated: [December 17th. 2025]

These Terms of Service (“Terms”) govern your access to and participation in coaching programs, courses, communities, digital content, and related services offered under the brand Unshakeable Coaching (“Unshakeable,” “Program,” “Services”). By registering, purchasing, booking, or accessing any part of the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

1. Company Information

The Services are owned and operated by Zain Services Incorporated, an Ontario corporation (“Company,” “we,” “us,” “our”). Coaching and program facilitation may be provided by Zain Hussain and/or authorized contractors.

Contact details are listed in Section 20.

2. Nature of Services (Not Therapy or Professional Advice)

The Services provide coaching, mentorship, education, mindset guidance, lifestyle support, and personal development resources. The Services are not psychotherapy, counselling, medical advice, legal advice, or financial advice, and do not replace professional services.

No therapist–client, clinician–patient, fiduciary, or advisor relationship is created solely by accessing the Services, downloading materials, joining communities, or communicating with us.

If you require medical, psychological, legal, financial, or crisis assistance, you agree to seek support from licensed professionals. If you are in immediate danger or crisis, call 911 or go to the nearest emergency department.

3. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you confirm you meet this requirement and have capacity to enter into a binding agreement.

4. Program Structure, Access, and Platforms

Program duration, inclusions, and access methods vary and will be described at checkout, in an invoice, onboarding email, or written confirmation.

Access may be delivered through platforms such as:

JaneApp

Google Drive

Skool (or similar community platforms)

Email, SMS, or messaging tools

Other digital systems

We may change platforms, features, or delivery methods at any time, provided the core Service you purchased is still delivered in a reasonable way.

5. Account Responsibility and Access Security

If you receive login credentials, links, or private access, you agree to keep them confidential and not share access with others. You are responsible for activity under your account/access. We may suspend access if we believe your access has been shared or compromised.

6. Fees, Billing, and Authorization

Fees vary by program and are confirmed through invoice, payment link, checkout page, or written onboarding confirmation.

Payment may include:

Full upfront payment

Subscription billing (e.g., Stripe)

Deposits

Payment plans (weekly/monthly)

By purchasing, you authorize us (and our payment processors) to charge your selected payment method for agreed fees, including recurring charges where applicable.

7. Late Payments, Failed Payments, and Suspension

If a payment fails or becomes overdue, you have three (3) calendar days to update billing details and/or bring the account current. We may pause or terminate access until payment is received.

We reserve the right to pursue unpaid balances, including through collections or legal action, where permitted by law.

8. Deposits and Refund Policy

8.1 Deposits
If a deposit is used to reserve a spot, it will be applied toward the program fee unless otherwise stated in writing.

8.2 Refund Window (if offered)
Unless otherwise required by law or expressly agreed in writing, deposits and payments may be refundable within twenty-four (24) hours of payment only if you have not accessed paid materials, which may include (without limitation):

Coaching calls or paid sessions

Paid community spaces or private groups

Digital workbooks, modules, recordings, or Drive access

Paid onboarding materials

A free consultation does not count as paid access.

8.3 No Refund After Access
Once any paid material has been accessed, all payments are final and non-refundable, regardless of attendance, participation, or results.

8.4 Chargebacks
Unauthorized chargebacks may result in immediate removal from the Services and restricted future access. We may dispute chargebacks with evidence of purchase and access.

9. No Guarantees of Results

We do not promise or guarantee outcomes. Results depend on your effort, consistency, decisions, and individual circumstances. You agree that you are solely responsible for your progress and outcomes.

10. Community Standards and Removal

If the Services include community access (e.g., group chat, Skool), you agree to behave respectfully. We may remove or restrict access, without refund, for:

Harassment, abuse, discrimination, or threats

Disruptive conduct

Sharing confidential materials or violating IP rules

Violating these Terms or platform rules

Conduct that we believe harms the community or the brand

11. Intellectual Property

All materials provided through the Services (including videos, frameworks, templates, worksheets, recordings, text, branding, and graphics) are owned by the Company or its licensors and are protected by intellectual property laws.

You receive a limited, personal, non-exclusive, non-transferable license to use materials for your own personal development only.

You may not:

Share, publish, repost, or distribute paid materials

Resell or commercialize any content

Create derivative works or competing content based on our materials

Record sessions without explicit written permission

Violation may result in removal without refund and/or legal action.

12. Confidentiality

You agree not to share private discussions, group interactions, member information, or community content outside the Program.

If you submit testimonials or feedback, you grant us permission to use them for marketing unless you explicitly request otherwise in writing.

13. Communications Consent (Email + SMS)

13.1 Email
If you provide your email, you may receive service-related emails (e.g., access links, updates, administrative messages). Where required, you may also receive marketing emails only if you opt in. You can unsubscribe from marketing emails at any time using the link in the email.

13.2 SMS/Text Messaging
If you provide your phone number and opt in to receive text messages, you consent to receive marketing and/or non-marketing text messages from Unshakeable Coaching at the phone number provided. Frequency may vary. Message & data rates may apply. You can reply STOP to opt out at any time and reply HELP for assistance.

Consent to receive text messages is optional and not required to purchase or participate in the Services.

14. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect information. By using the Services, you agree to the Privacy Policy in addition to these Terms.

15. Third-Party Platforms

We may use third-party platforms (e.g., payment processors, scheduling tools, community platforms). We are not responsible for third-party outages or the policies/practices of third-party services. Your use of those tools may be governed by their own terms.

16. Assumption of Risk

You understand that coaching may involve emotional discomfort, personal reflection, and lifestyle changes. You assume all risks associated with participation and agree to seek professional assistance where needed.

17. Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or opportunities arising from or related to the Services.

Where liability cannot be excluded, our total liability will be limited to the amount you paid to the Company for the Services in the three (3) months prior to the event giving rise to the claim.

18. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and legal fees arising from your participation, your misuse of the Services, your violation of these Terms, or your violation of any rights of a third party.

19. Dispute Resolution and Governing Law

19.1 Governing Law
These Terms are governed by the laws of Ontario, Canada.

19.2 Informal Resolution First
Before starting any legal proceeding, you agree to contact us and attempt to resolve the dispute informally within a reasonable time.

19.3 Venue
Any dispute that proceeds formally will be brought in Toronto, Ontario, unless otherwise required by law.

19.4 Class Action Waiver
To the extent permitted by law, you agree that disputes will be brought on an individual basis and not as a class action.

20. Updates to These Terms

We may update these Terms from time to time. The latest version will be posted with an updated “Last updated” date. Continued use of the Services after updates means you accept the revised Terms.

21. Contact Information

For legal notices or support inquiries:

Zain Services Incorporated
Brand: Unshakeable Coaching
Email: [[email protected]]
Website: www.joinunshakeable.com
Phone: [647-572-7750]