These Terms of Service (“Terms”) govern access to and participation in coaching programs, courses, communities, digital content, and related services offered under the brand Unshakeable (“Program,” “Services”). By registering, paying, or accessing any Program, you agree to be bound by these Terms.

The Program is owned and operated by Zain Services Incorporated, an Ontario corporation (“Company,” “we,” “us,” or “our”). Coaching and program facilitation are provided by Zain Hussain, Coach and Founder of Unshakeable.

If you do not agree to these Terms, do not participate in the Program.

1. Nature of Services (Not Therapy or Professional Advice)

The Program provides coaching, mentorship, education, mindset guidance, lifestyle support, and personal development resources. It is not psychotherapy, counselling, medical advice, legal advice, financial advice, or any form of regulated professional service.

No therapist–client, clinician–patient, fiduciary, or advisor relationship is created.

If you require medical, psychological, legal, financial, or crisis assistance, you agree to seek support from licensed professionals.

You understand that participation is voluntary and self-directed.

2. Eligibility

You must be at least 18 years old to enroll. Enrollment must be undertaken for yourself and not on behalf of another individual.

3. Program Structure & Access

Program duration is generally three (3) months unless otherwise confirmed in writing per participant.

Access may be provided through:

JaneApp

Google Drive

Skool

Email, messaging platforms, or other digital systems

We may change platforms or access methods at any time without notice.

4. Fees, Billing & Payment Terms

Program fees vary between clients and will be confirmed in writing through invoice, payment link, electronic agreement, or onboarding email.

Payment methods may include:

Deposit + weekly billing

Full upfront payment (monthly or total program)

Stripe subscription billing

Payment plans

You authorize the Company to store and charge your payment method for agreed fees.

Failure to complete payments may result in removal from the Program.

5. Deposits & Refund Policy

A deposit reserves your place in the Program and is applied toward program fees.

Deposits and payments are refundable within twenty-four (24) hours of payment, only if you have not accessed paid Program materials, including but not limited to:

Paid coaching sessions or calls

Private groups or communities

Digital workbooks, modules, or Drive access

Paid onboarding materials

The free consultation does not count as Program access.

Once any paid material has been accessed, all payments are final and non-refundable, regardless of attendance, participation, or results.

Chargebacks will be disputed with evidence of participation and may result in permanent removal from the Program.

6. Failed Payments & Suspension of Access

If a payment fails, you will have three (3) calendar days to update billing information. After this period, access may be paused or terminated until balance is paid.

We reserve the right to pursue unpaid balances, including through collections or legal action.

7. No Guarantees of Results

We do not promise or guarantee outcomes relating to:

Financial results

Mental or emotional outcomes

Lifestyle changes

Business or personal performance

Relationships or opportunities

You agree that results depend on your effort, consistency, decisions, and circumstances.

8. Release of Liability & Assumption of Risk

To the fullest extent permitted by law, you voluntarily release and hold harmless the Company, its employees, coaches, contractors, and affiliates from any claims arising from:

Emotional or psychological distress

Loss of income or opportunities

Decisions made based on coaching

Reactions to content or guidance

Misapplication of strategies or information

You understand that coaching involves personal and emotional growth and may be challenging. You assume all associated risks.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zain Services Incorporated and its affiliates from any claims, damages, legal fees, or losses arising from your participation, conduct, or violation of these Terms.

10. Intellectual Property Rights

All Program materials, including written content, videos, frameworks, systems, messaging, PDF files, graphics, and recordings, are the property of Zain Services Incorporated.

You receive a personal, non-exclusive, non-transferable license to use materials for your own development.

You may not:

Share or publish paid materials

Resell or distribute content

Create competing content based on Program IP

Record or reproduce sessions without permission

Violation may result in legal action and removal without refund.

11. Conduct & Removal

We may remove you from the Program without refund for:

Harassment or abusive behavior

Sharing confidential materials

Disruptive conduct

Violations of terms or community rules

Removal may occur at our discretion.

12. Confidentiality & Non-Disparagement

You agree not to publicly criticize, defame, or slander the Program, Company, or participants.

You may not share private discussions, group interactions, or community content externally.

We may seek legal remedies for breaches.

13. SMS, Email, and Digital Communication Consent

If you opt in, you may receive email and SMS updates. Consent is optional and not required to enroll.

Message & data rates may apply

Reply STOP to opt out

Reply HELP for support

14. Force Majeure

We are not liable for delays or changes caused by events beyond our control, including illness, platform outages, emergencies, or government restrictions.

15. Dispute Resolution

If a dispute arises, the following process applies:

Informal resolution attempt

Binding arbitration in Toronto, Ontario

Court action permitted only after arbitration

No class actions or group claims

Any dispute must be filed individually.

16. Governing Law & Venue

These Terms are governed under the laws of Ontario, Canada. Venue for arbitration or legal proceedings is Toronto, Ontario.

17. Severability

If any part of these Terms is found unenforceable, the remaining sections remain in effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Program and supersede all prior communications or representations.

19. Contact Information

For legal notices or inquiries:

Zain Services Incorporated
Email: [email protected]
Brand: Unshakeable