Privacy Policy & Disclaimer
Last updated: [December 17, 2025}]
This Privacy Policy describes how Unshakeable Coaching (“we,” “us,” “our”) collects, uses, stores, and shares information when you visit www.joinunshakeable.com (the “Website”) and when you sign up for our resources, programs, or consultations.
1) Who We Are
Unshakeable Coaching and its related programs are operated by Zain Hussain (Registered Psychotherapist (Qualifying) in Ontario, practicing under supervision) in association with LiveWise Wellness Consulting.
2) Information We Collect
When you use our Website or submit a form, we may collect:
A. Personal Information (you provide):
Name (first and last)
Email address
Phone number (optional, only if you choose to provide it)
Any information you type into a form field (e.g., what you’re looking for help with)
B. Appointment / Consultation Information (if applicable):
Booking details and scheduling history
Intake information you voluntarily submit through our secure portals (e.g., JaneApp or similar systems)
C. Technical Information (automatically collected):
Device/browser information
IP address
Pages visited and basic site usage analytics
Cookies or similar tracking technologies (see Section 9)
3) How We Use Your Information
We use your information to:
Deliver the resources you requested (e.g., PDFs, guides, program access)
Send email updates you opted into (you can unsubscribe anytime)
Provide customer support and respond to inquiries
Manage bookings and deliver consultations (if you book)
Improve our Website and services
Maintain records as required by professional and legal obligations (where applicable)
4) Text Messaging (SMS) Privacy & Consent
If you provide your phone number and opt in to receive text messages, you consent to receive marketing and/or non-marketing text messages from Unshakeable Coaching at the number provided.
Message frequency may vary
Message & data rates may apply
You can reply STOP to opt out at any time
You can reply HELP for assistance
Text message consent is not required to access most services or submit most forms unless explicitly stated for a specific workflow (and where permitted by law and carrier rules).
5) How We Share Information
We do not sell your personal information.
We may share information only in these limited situations:
With service providers who help us operate (e.g., CRM, email/SMS platforms, scheduling tools, analytics providers)
To comply with legal obligations, enforce our policies, or protect rights/safety
With your consent or at your direction
A2P / SMS Data-Sharing Compliance
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6) Data Storage & Security
We store information using secure platforms and tools to run our operations, which may include:
GoHighLevel (GHL) (CRM/forms/automation)
JaneApp (or similar secure scheduling/clinical portals for booked consults)
Other reputable tools needed to deliver services
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online system can be guaranteed 100% secure.
7) Your Choices & Rights
You may:
Request access to the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for marketing emails (unsubscribe link included in emails)
Request deletion of your information, subject to legal/professional retention requirements
If you are in Canada, you may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.
8) Therapy Disclaimer / No Emergency Services
Unshakeable Coaching resources are for educational and self-improvement purposes only and do not automatically create a therapist–client relationship.
A therapist–client relationship only exists if and when you formally book a consultation and complete any required consent/intake processes through our official booking system.
If you are experiencing a mental health emergency, call 911 or go to your nearest emergency department.
9) Cookies & Analytics
We may use cookies and similar technologies to:
Remember preferences (where applicable)
Understand Website performance and usage trends
Improve user experience
You can disable cookies in your browser settings, but some Website features may not function properly.
10) External Links
Our Website may contain links to third-party websites (for example, booking pages). We are not responsible for the content or privacy practices of third-party sites. Please review their policies separately.
11) Children’s Privacy
Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take steps to remove it.
12) Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13) Contact Information
If you have questions about this Privacy Policy or want to make a privacy request, contact: